About This Role

• Enables the team to ensure pace of delivery is in line with critical path activity by providing an escalation route and support to unblock key hotspots/issues
• Ensures the decision making across programmes of work is based on protecting the customer outcome/experience and supports operational efficiency/effectiveness
• Manages delivery across Diligenta and Phoenix operations, with strong stakeholder management, excellent communication and robust issue resolution
• Drives continuous improvement into the delivery model to ensure each change or transformation led initiative is stronger than the last
• Looks beyond programme to contribute to make sure we are driving transformation and change through the business that contributes to the accounts long term goal targets
• The breadth of role provides a unique position to positively contribute to the development of a coaching culture. Talent will be nurtured by providing supportive coaching and mentoring across relevant functions wherever there is an opportunity

• Strong stakeholder management and ability to deliver through others
• Strong investigative and organisation skills, with the ability to quickly understand challenges, identify and deliver solutions and implement a structure to enable change colleagues to deliver on their behalf
• Proven decision-making ability
• Ability to manage and develop people effectively
• Good communication & influencing skills, at all levels and up to “Account lead” level
• Role model for change manager and senior change manager behaviours, skills and disciplines
• Previous experience of delivering within complex project or programme of work
• Knowledge of Life and Pensions
• Knowledge of effective Operations management

HM: Andrew Phelan HM Email: Andrew.Phelan@diligenta.co.uk

Apply for this role: