Back Office Business Analyst

Location: Peterborough - Lynch Wood
Job Reference: 1321284
Role Grade: B1 - TLS

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About This Role

Summary of the role

Working within the Operations team to provide business analysis services. Responsible for identifying change initiatives to promote maximum efficiencies, improved customer satisfaction and reduced complaints.

Analyse business requirements, assess the impact of change, investigate options, develop and recommend potential solutions to support business change delivery.

Please note, this a secondment opportunity.

What you’ll be doing
  • Identifies business requirements for change through consultation with business stakeholders
  • Analyses existing business operations to produce As-Is process models
  • Collaborates with business stakeholders to assess the impact of change and produce To-Be process models
  • Applies analytical methods and techniques to assess and validate business solution options
  • Interprets legislative and regulatory requirements and/or changes to assess the impact on business processes and system solutions
  • Contributes to impact assessments and cost benefit analysis to inform project and/or business decisions
  • Supports business acceptance testing activities, providing an escalation point for queries and issues arising from the Test team
What we’re looking for
  • Strong interpersonal skills and confident communicating on 121 basis and with groups of stakeholders in workshops/meetings
  • Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels
  • Strong attention to detail, good fact finding skills and ability to make evaluative judgments based on both quantitative and qualitative information.
  • Understands financial considerations and potential financial impacts of requirements and solutions options
  • Broad awareness of the Financial Services industry and the regulatory environment
  • A systematic, disciplined and analytical approach to problem solving.

The hiring manager to contact is: Samantha Brown Email: samantha.brown@diligenta.co.uk

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