About This Role

• Facilitate workshops (in person and remote), to work with internal staff and clients to understand current processes and then drive improvement, creating new ideas and solutions.
• Map processes, identify areas for improvement and propose streamlined workflows to enhance overall effectiveness of service delivery.
• Support improvement projects from initiation to completion, applying proven methodologies to drive tangible results through benefit quantification.
• Leverage data analytics to gain insights, identify trends, and drive continuous improvement.
• Develop, implement, and maintain company processes and procedures to ensure efficiency & consistency.
• Stay current with industry trends, best practices in business process management (BPM), and evolving regulatory frameworks.

• Good customer service focus with emphasis on support and delivery
• Excellent knowledge of overall processes in the account
• Educated to A Level standard or equivalent
• Excellent process/domain knowledge
• Excellent communication & interpersonal skills
• Proficiency in process mapping
• Strong problem-solving skills
• Proficient in using data analysis
• Stakeholder collaboration

The hiring manager to contact is: Trish Parekh Email: trish.parekh@diligenta.co.uk

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