Diligenta Careers Internal

About This Role

What does the role involve?

The roles primary focus is supporting families during bereavements claim process across their life assurance, savings, investments and pension plans. The role will involve call handling, both inbound and outbound along with claim processing. You will be required to liaise with other areas of the business to ensure a seamless experience during the moments that matter. Strong attention to detail will be required to analyse multiple data sources simultaneously to draw relevant information in relation to being able to process a claim.

Comprehensive training will be provided for the role.

Our people are…

Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
Great problem solvers, flexible and adaptable to changing priorities
Comfortable switching between multiple IT applications with attention to detail
Proficient in Microsoft Office (Word & Excel)
Excited to work with our incredible diverse community and be part of a supportive workplace culture
Passionate about learning and sharing knowledge to enhance skills and develop best practice
Focussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

The hiring manager to contact is: Jaspreet Bajra Email: jaspreet.barja@diligenta.co.uk Function: Back Office

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Customer Service Representative - Internal

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