About This Role

Summary of the role

We are currently looking for Actuarial Technicians who will support Customer Service by responding to policyholder calculation requests and addressing complaints. Additionally, you will work on various projects, including client-driven and regulatory initiatives, to update calculation systems and end-user computing (EUC) applications in accordance with requirements. You will also be involved in resolving risk events, ensuring that policyholder records are accurate and up to date.

What you'll be doing

• Provide support to the operations team by addressing calculation-specific customer queries, calculating required values, and correcting policies where errors have occurred.
• Ensure that all work meets the expected standards, including but not limited to Actuarial Technical Standards and relevant regulatory requirements, while assisting team members with their inquiries.
• Complete regular changes and updates to ensure that regulatory or other required actuarial work is completed within timescales to ensure our systems continue to process policies correctly.
• Collaborate with internal and external stakeholders to implement necessary changes, whether regulatory, client-driven, or remedial.
• Ensure that all work is completed to the expected standards, signed off appropriately, and within agreed budgets, while possibly acting as the actuarial project lead.
• Ensure that any remediation activities meet client expectations and adhere to Consumer Duty requirements.
• Help to maintain existing EUCs, both for Operations and for Actuarial. Also required to identify where new EUCs could be used and to build/support build.
• Develop skills and behaviours in collaboration with your team manager to support improved performance, while also maintaining and expanding your knowledge in your area of specialism.
• Broaden your understanding across other product and platform ranges.

What we're looking for

• Proficient in MS Excel, with a strong willingness to learn and adapt effectively.
• The ability to work independently while remaining flexible to change is essential.
• A solid understanding of regulatory requirements is a must.
• A self-sufficient, detail-oriented candidate who possesses strong attention to detail and problem-solving skills.
• A background in life and pensions is preferred, but candidates must have a financial services background.
• Knowledge of VBA would be an advantage.

The hiring manager to contact is: Sara Cleal Email: sara.cleal@dgaviva.com

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