Diligenta Careers Internal

About This Role

Summary of the role

We are seeking a compassionate and dedicated professional to join our team, providing a comprehensive and efficient service to policyholders and their families. This role involves offering high-quality counselling and telephone support, guiding families through issues such as health challenges, disability, ageing, and bereavement, while liaising with care providers and ensuring access to services. The successful candidate will play a vital role in supporting individuals and families with care packages, community care assessments, and other essential services, ensuring a high standard of support is delivered.

What you’ll be doing

Deliver high-quality counselling services with empathy for health issues, disability, frailty, ageing, death, and bereavement
Regularly update assessment skills and knowledge of available support options, including through home visits when appropriate
Offer information on local services
Liaise with care providers to ensure the best care and support
Maintain a customer-focused, positive, and mature approach, adapting to changing demands and priorities
Ensure service delivery aligns with individual policy conditions
Provide information on community care assessments, hospital discharges, voluntary and charitable organisations, and state benefits
Support families with care packages and liaise with them throughout the process

What we’re looking for

Experience as an Occupational Therapist, Nurse, Social Worker, or Social Care Worker with a minimum of 2 years’ experience of working in the community with elderly clients
Passionate about delivery of customer service
Demonstrates essential interpersonal skills i.e. listening to others, observing and questioning where appropriate
Ability to work in a team/team player, liaising with other Claim Assessors, Underwriters and Claim Administrators within the team
Cope with varying workloads and lone working
Excellent verbal and written communication skills
Willingness to study further as required

HM: Jennifer Treasure Email: jennifer.treasure@dgaviva.com

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Care Support Counsellor

About This Role

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