About This Role

• Build collaborative relationships across the business, client and 3rd party areas in order to successfully deliver improvement in processes and customer experience
• Produce clear and effective analysis of both a detailed and descriptive nature, using the insight in an appropriate way to communicate current state of the business processes. Identifying problems impacting our customer journeys.
• Apply the best method of achieving the required business outcome via a wide range of tools and techniques, including process mapping, re-engineering, gap analysis, and make clear recommendations based on sound analysis.
• Apply appropriate problem solving and analytical methods and techniques, to shape and define business solutions (e.g. processes and operational changes), documenting them in accordance with agreed format and quality standards.
• Evaluate and assess the costs and the potential impact on the expected return on investment of proposed solutions, considering technical limitations, risk and operational impacts. Translating improvement opportunities into tangible/measurable business outcomes.
• Ability to articulate business problems, proposed solutions and delivered benefits to internal and external stakeholders
• Track the impact of any change implemented to ensure realisation of agreed benefits
• Effective use of different change methodologies and project management principles / frameworks
• Identify and minimise any change in risk control position from the implementation of all initiatives impacting the business.
• Ensure that any process improvements complying with company and regulatory requirements and procedures

• Pragmatic and action-orientated
• Strong interpersonal skills and confidence to select and apply relevant analytical and process engineering tools. Can independently structure, analyse and synthesise findings with minimal coaching
• Proficient in a wide range of information/data presentation techniques, including the standard MS software applications and process modelling tools (e.g. Visio)
• Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels
• Strong attention to detail, good fact finding skills and ability to make evaluative judgments based on both quantitative and qualitative information
• Able to use different techniques to elicit and capture business requirements, understanding which are best suited to a particular need
• Understands financial considerations and potential financial impacts of requirements and solutions options
• Business knowledge - Broad awareness of the Financial Services industry and the regulatory environment
• General understanding of project methodologies and approaches.
• Working knowledge of business analysis and information/data presentation techniques, including the standard MS software applications and Visio
• A systematic, disciplined and analytical approach to problem solving
• Experience in identifying improvement ideas
• Project delivery experience
• Ability to create meaningful current state information packs to allow stakeholders to make quick decisions
• Excellent analytical ability with keen eye for root cause and the “why”

The hiring manager to contact is: Lindsay Mitchell Email: Lindsay.Mitchell@diligenta.co.uk

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