Diligenta Careers Internal

About This Role

Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. We drive a culture that is founded on positive change and development.

Summary of the role:
Delivering excellent customer journeys is core to Diligenta’s ‘One Diligenta’ model strategy and is key to Building “Purpose and Pride”. Due to continued growth and evolution of our BaNCS platform, a Pan Account, Enterprise MI, Planning and Insights function is essential to support the business going forward as it continues to grow.

This function will become the focal point that safeguards those customer journeys as well as help embed consistent way of assessing performance for our; Customers, Clients, & Colleagues. This new function will support all MI, Planning & insight requirements for all accounts across Diligenta’s clients old & new.

The purpose of the role is key data into planning models to generate trends; utilise the data to build, maintain & develop reporting frameworks / dashboards to monitor key performance indicators (KPIs) related to operations


What you’ll be doing:

Analyse data to identify trends, patterns, and areas for improvement.
Develop and maintain reporting frameworks and dashboards to monitor key performance indicators (KPIs) related to operations.
Provide actionable insights and recommendations based on reporting trends to drive deeper analysis, process improvements, enhance customer satisfaction, and optimize business efficiency.
Collaborate with delivery managers and supervisors to understand business requirements and design data-driven solutions that address specific needs.
Stay up-to-date with industry best practices and emerging trends in data analytics and contribute to the continuous improvement of the reporting and analytics function.
Present findings and recommendations to key stakeholders in a clear and concise manner.

What we’re looking for:

Advanced MS Excel & PowerPoint
Basic Power BI, VBA, MS Access & SQL
Preferred work in similar role / insurance industry

Benefits:

31 days including Bank Holidays.
Eligibility for an annual discretionary bonus scheme.
Personal and career development opportunities to progress your aspirations within the company.
Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
Cycle to Work Scheme & Interest free Season Ticket loans.
A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave.
A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection.
Apply to find out about our other benefits.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Hiring Manager Sampath.Ravulakolu@diligenta.co.uk and Kirsten.Lamont@dgaviva.com

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Planning Analyst

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