About This Role

• Providing expert advice and guidance to managers on a wide range of employee relations matters, ensuring issues are managed fairly, consistently, and in line with company policies and employment legislation.
• Supporting managers with disciplinary, grievance, absence management, performance, and other people-related cases, helping them navigate processes with confidence.
• Identifying and escalating complex or high-risk employee relations matters, working closely with senior People colleagues to achieve compliant and effective outcomes.
• Delivering ER clinics, training sessions, and manager briefings to build capability and strengthen people management skills across the business.
• Monitoring and maintaining employee relations case records and trackers, ensuring accurate documentation and supporting proactive reporting and analysis.
• Assisting with the development and review of HR policies, procedures, and guidance to ensure they remain legally compliant and aligned to business needs.
• Supporting the preparation of case documentation, timelines, and evidence for ACAS matters and Employment Tribunal claims, ensuring accurate and well-organised records.
• Analysing case trends and emerging themes to identify opportunities for process improvements, manager development, and wider people initiatives across the organisation.

• Proven experience managing a broad range of employee relations cases from start to finish, providing practical and commercially focused solutions.
• Strong working knowledge of UK employment law and the ability to apply legislation confidently to real-life business situations.
• Experience coaching, advising and developing managers on people-related matters, helping build confidence and capability across the organisation.
• A track record of handling complex ER issues, including disciplinaries, grievances, absence management and performance-related cases.
• Experience supporting settlement agreements and ensuring cases are managed in a compliant, fair and consistent manner.
• Ability to analyse people data and case trends, using insights to drive positive outcomes and continuous improvement.
• Experience working with Trade Unions and building effective relationships with employee representatives.
• Exposure to Employment Tribunal cases, policy development and initiatives that help shape and improve employee relations culture.

The hiring manager to contact is: Claire Salah Email: claire.salah@diligenta.co.uk

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