Controls Transformation Business Partner Location: Peterborough, Bristol, Edinburgh, Stirling Job Reference: 1358007 Role Grade: C1 - MSS
About This Role Summary of the role We’re transforming the way we manage Diligenta’s control environment. By leveraging investments made in risk management tooling and capability we want further improve our resilience and significantly reduce cost of failure to create an even safer control environment for our customers and clients. To that end we are creating a Line 1 Controls Office tasked with setting up a Mission Control nerve centre, taking the lead in reducing risk events through targeted controls improvements throughout the business, working collaboratively and closely with control owners within Operations, Change, Transformation, IT and TCS for all controls operated by Diligenta and third parties. To that end we are advertising three C1 Controls Transformation Business Partners. Two roles will be client facing with the scope to own and lead Operational Controls for a key client account, providing strategic direction, authoritative challenge and expert oversight across Operations to ensure full compliance with the Risk Management Framework and the delivery of a mature, resilient and sustainable first line control environment, ultimately through driving actions to reduce the cost of failure and customer harm through the reduction of risk events. The third role is within the Mission Control Team and the role has a pan account, oversight of controls regardless of the function owning the control (whether it be Operations, IT, Change) and operate within Diligenta’s Operational ‘Nerve Centre’ to ensure that control failures are swiftly detected and managed effectively. All three roles will report into the Line 1 Controls Officer. If you are curious, a self-starter and possess excellent capabilities in being able to communicate cross function to solve problems this could be a very exciting opportunity for you. Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. What you’ll be doing Lead the consistent application of the First Line Control Framework and Operations-owned frameworks, including Vulnerable Customers, Customer Communications, Change Management and the Risk Event Framework. Ensure adherence to the Operational First Line Control Framework and support the ongoing development and enhancement of operational risk and control practices. Oversee the completion of Operational Risk Assessments and Risk Acceptances, providing appropriate challenge to ensure changes to controls and processes are fully understood, effectively assessed and managed within the organisation's risk appetite. Strengthen the operational control environment by ensuring controls, including key controls, are accurately documented, appropriately designed and mapped to the relevant risks and Level 2 Risk Taxonomy. Drive continuous improvement by challenging existing practices, identifying opportunities to enhance resilience, mitigate risk and reinforce clear ownership of operational controls. Ensure the Risk Management System accurately reflects the operational risk environment by linking operational failures to the appropriate controls, enabling meaningful management information, organisational learning and prevention of recurring issues. Lead the oversight and review of Operational Risk Events, ensuring root causes are identified, lessons learned are embedded, and remediation plans deliver sustainable improvements. Produce high-quality client and internal reporting, providing meaningful insight into the effectiveness of operational controls through the Risk Management System. Build operational risk and controls capability by leading training, coaching and knowledge-sharing initiatives that strengthen control ownership and improve risk management across Operations. Act as a trusted business partner to Operational Risk and Control Owners, as well as the Level 2 Taxonomy Risk Owner, ensuring alignment on control expectations, governance and risk responsibilities. What we’re looking for We're looking for someone who combines strong operational risk expertise with the ability to influence, challenge and build effective relationships across the business. You'll bring: Proven experience in operational risk and control management within a regulated environment. Experience in operations management and driving operational excellence. Strong knowledge of risk and control assessments, including identifying control gaps and recommending improvements. Experience managing operational risk events, issue resolution and delivering sustainable remediation. Excellent stakeholder management skills, with the ability to build credibility and influence at all levels. Experience developing and maintaining strong client and business relationships. Demonstrated leadership skills, with the ability to coach, mentor and develop others. Excellent planning, organisational and prioritisation skills. Strong analytical and problem-solving abilities, with excellent attention to detail. A proactive, curious and solutions-focused mindset, with the confidence to challenge constructively and drive positive change. Experience designing and delivering training or upskilling programmes is desirable (scope dependent on whether the role is client-facing or centrally aligned). Lead training (Scope will depend on whether role is client or centralised) The hiring manager to contact is: Phil Harrington Email: phillip.harrington@diligenta.co.uk Apply for this role: Required Required Required Invalid Required Required Required Required Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta? YesNo Required Please note, if you have not liaised with your current manager we will not be able to progress with your application. Required Invalid Required Required Required Required Required Required Attach CV Tick to signal your acceptance of the Diligenta Privacy Policy and the privacy policy of our recruitment partners Sanderson Solutions Group