About This Role

• Managing the interface between the Change Department, M&G, TCS, Voice Operations, and Back Office to ensure successful implementation of operational change
• Collaborating with and influencing key stakeholders (eg Diligenta and M&G members) to ensure the operational change is planned and delivered effectively and on time
• Manage the PCO and estimation process to deliver within contractual timeframes then implement using the Readiness Delivery process
• Supporting the Programme and Project Managers to develop the required plans for each project to ensure successful delivery within regulatory standards and change framework
• Providing effective communications to all key stakeholders and all affective staff to keep them updated on the progress as appropriate and ability to influence Senior Ops Managers and SLT members
• Leading and coaching your team of Subject Matter Experts in their readiness activity, change processes, change strategy and personal development
• Maintaining and sharing regular updates on readiness activity across a range of stakeholders including M&G, Diligenta SLT, and partner
• Managing risk logs (RAIDs) and project documentation to exceed minimum requirements and protect Service Levels across Diligenta and ensure DORAS is up to date
• Be commercially astute to manage change activity and resources in excess of £1m and the commercials within the M&G contract

• 3+ years of experience in market research, business analysis, or a related field
•  Strong knowledge of Life, Pensions & Investment (LPI) products
• Project management or project delivery experience
• Knowledge of FCA regulations
• Strong analytical and problem-solving skills with the ability to analyse complex data and draw meaningful insights.
• Excellent written and verbal communication skills with the ability to effectively communicate complex information to a variety of audiences.
• Proficiency in data analysis tools (e.g., Excel, SQL, statistical software).
• Experience with project management methodologies.
• Strong interest in emerging technologies and innovation trends.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Experience with design thinking or other human-centered design methodologies.
• Experience with data visualization tools.

The hiring manager to contact is: Colin Robb Email: Colin.Robb@diligenta.co.uk

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