About This Role

• Complete complex output testing ensuring doc specs are accurate and that outputs are produced in line with the doc specs.
• Learn to support the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release.
• Complete post release verification, quality assurance and regression testing after every BaNCS release and provide updates on all aspects of testing results.
• Complete warranty work to ensure all fixes have been actioned accordingly and outputs are free from defects.
• Facilitate the resolution of output errors, reporting back to the BAT/Project/Change teams.
• Undertaking Migration First Observation Verification testing, raising BTS tickets as required ensuring outputs and statements are correct with no defects, ensuring all defects are dealt with and liaising with other parts of the business.
• Report testing position and fielding questions from stakeholders.
• Work with IT & Change to support development of test plans for BaNCS releases.
• Provide informed decisions in relation to holding and releasing of customer communications, liaising with Risk and Compliance and other parts of the business.

• Learn to provide technical consultancy and support to Customer Service in the resolution / mitigation of risks and or introduction of controls e.g. changes to outputs and statements, closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls.

• Develop skills and behaviours as agreed with Technical Team Manager in order to support improved performance going forward.
• Maintain and develop knowledge in area of specialism, BANCS, outputs, statements and doc specs.
• Develop breadth of knowledge across other product and platform ranges.

• 5 years’ experience in Life and/or Pension
• Technical Expertise and knowledge of Life and/or Pensions.
• Platforms – BaNCS.
• Understanding of Doc Specs
• Communications skills – including ability to manage expectations, influence decisions, attain buy-in and effectively negotiate and compromise.
• Compliance and legislative awareness.
• Effective coaching and training skills.
• Attention to detail with a keen eye in spotting discrepancies and errors.
• Strong Analytical, problem solving/process improvement and decision making skills.
• Competent in Microsoft Excel & Word.
• Strong ability to multi-task and perform well under pressure with strong planning and organisational skills with the ability to self-prioritise workload.
• Strong team player.
• Customer focus, Consumer Duty, doing the right thing for the customer.

The hiring manager to contact is: Stuart Patten-Lawrence Email: Stuart.PattenLawrence@diligenta.co.uk

Apply for this role: