Diligenta Careers Internal

About This Role

What does the Claims Customer Service Representative role involve?

You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.

The Claims Team are responsible for the handling of health, disability or bereavement claims which require gathering supporting medical evidence, assessing evidence and making a claims
decision based on the information gathered and the benefits provided by the customer's policy/policies.

We're looking for individuals with:

Demonstratable experience in a claims CSR role within the pensions, life insurance or investment sectors.
Proven expertise in handling sensitive customer situations with professionalism and empathy.
Strong working knowledge of pensions industry and other retirement products.
Strong communication and problem-solving skills, with the ability to explain complex information clearly.
Familiarity with FCA regulations, data protection, and complaint handling procedures.
High level of accuracy and thoroughness in reviewing documentation.
Ability to identify discrepancies and potential fraud.
Ability to explain complex information clearly and concisely

Please note, the salary advertised is based on business area FTE

The Hiring Managers to contact are Andrew Bagg andrew.bagg@diligenta.co.uk and Charlotte Shiell charlotte_shiell@standardlife.com

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Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

If any employee wishes to apply for a position advertised internally, they must first let their direct line manager know they are planning to apply. For further queries and guidance, please refer to the Recruitment Policy

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Claims Customer Service Representative

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