Diligenta Careers Internal

About This Role

Summary of the role
We have an exciting opportunity for a Senior Systems Enablement Specialist. Your role will be to lead the communication, training, business readiness and user enablement activities associated with Diligenta's enterprise risk and governance platform, ensuring successful adoption and effective utilisation of risk management systems and frameworks across the organisation.

The role supports Diligenta's strategic objectives by maximising the value realised from investment in risk technology, driving user engagement, enabling efficient working practices and supporting the continued evolution of the risk management framework. Reporting to the Risk Systems Manager, the role acts as the primary interface between Risk Governance, system users and technical delivery teams, ensuring that system enhancements are effectively embedded and understood across the business whilst building internal capability to reduce reliance on external consultancy support.

We welcome applications from All Diligenta Office Locations.

Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.

What you’ll be doing

Enterprise Platform Adoption and Enablement - Lead the development and delivery of communication, engagement and user adoption strategies for Decision Focus, ensuring maximum utilisation and value realisation across all business areas.
Training Strategy and Delivery - Develop, maintain and deliver comprehensive training programmes, user guides, learning materials and support resources that enable colleagues to effectively utilise risk systems and associated risk management processes.
Business Readiness Management - Coordinate business readiness activities for new system modules, enhancements and framework changes, ensuring users are prepared, informed and supported throughout implementation and transition into BAU operations.
Stakeholder Engagement and Change Facilitation - Build and maintain strong relationships with stakeholders across all Lines of Defence, acting as a trusted advisor and champion for risk systems and framework improvements. Influence behavioural change to support adoption, consistency and continuous improvement.
User Experience and Continuous Improvement - Gather, analyse and interpret user feedback, management information and system performance data to identify opportunities for improvement and enhance the overall user experience.
Decision Focus Capability Development - Undertake and maintain appropriate Decision Focus Academy accreditation and training, developing specialist system knowledge to support future configuration activity, enhancement initiatives and internal capability development.
Leadership and People Management - Provide leadership, coaching and line management to the Risk Systems Analyst and Risk Reporting Specialist, ensuring a high-performing team that delivers effective systems support, reporting, user enablement and continuous improvement activities. Develop team capability, succession readiness and professional growth aligned to organisational objectives.
Communications and Knowledge Management - Own and coordinate communications relating to risk systems, framework developments and platform enhancements. Ensure clear, consistent and timely information is provided to stakeholders across the organisation.

What we’re looking for

Experience supporting the implementation, adoption or enhancement of enterprise systems or technology platforms.
Experience developing and delivering communication, training or business readiness activities.
Experience engaging with stakeholders across business and support functions.
Experience supporting organisational change initiatives with broad business impact.
Experience managing, mentoring or developing colleagues.
Experience coordinating delivery across systems, reporting and change activities.
Experience within a risk, governance, compliance, change, project delivery or operational improvement environment.
Excellent communication, facilitation and presentation skills.
Strong stakeholder management and influencing capability across multiple levels of seniority.
Ability to translate complex technical or risk concepts into clear and engaging communications.
Strong training design and delivery capability.
Proven people leadership, coaching and performance management skills.
Strong organisational and planning skills with the ability to manage multiple priorities.
Ability to analyse information and identify opportunities for improvement.
Excellent written communication skills, including the production of guidance documents, training materials and management reporting.
Strong analytical and problem-solving capability.
Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
Familiarity with enterprise risk management frameworks and governance processes.
Experience working with technology platforms, reporting tools or business systems.

Please note, the salary advertised is based on business area FTE

The hiring manager to contact is: Sathish Balaji Krishnamurthy Email: SathishBalaji.Krishnamurthy@diligenta.co.uk

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Senior Systems Enablement Specialist

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