About This Role

What does the role involve?

The role will primarily focus on handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

You'll be joining a people and technology-driven business, identifying and logging complaints from customers about their life assurance, savings, investments or pension plans. Sometimes things can go wrong and the Customer Relations department are here to help customers when mistakes have been made or our service hasn't met the high standards expected. Within this highly regulated environment, you'll play a key role in reaching a fair outcome for our customers and restoring their faith in our business.

Comprehensive training will be provided for the role.

Our people are ...

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
• Great problem solvers, flexible and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with our incredible diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

The hiring manager to contact is: Pauline Robertson Email: pauline_robertson@standardlife.com Function: Complaints

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