About This Role

Summary of the role

To perform high quality analysis and deliver solutions to the business and our customers, in line with the objectives of the department.

The role will also identify potential propositional, process or practice enhancements, whilst having accountability for owning the resolution.

What you'll be doing

• Carry out routine and technical processes in line with documented procedures.
• Obtain appropriate approvals where required within the process (in line with risk framework).
• To support Representatives on the team on how to approach deliveries to meet expected delivery dates
• Escalate risks and issues to line management in a timely manner.
• Work collaboratively within own team and other teams to meet team targets and priorities
• Actively participate in team Ambition Meetings. Engage and support the team.
• Actively seek feedback to aid personal development and reduce failure demand. Monitor and review process adherence.
• Actively support knowledge management within the team.
• Responsible to call out issues to line management. Ensure integrity of data is maintained and appropriately documented in an audit trail.
• Ability to work with and dissect detailed information. Perform high quality analysis and produce accurate output in line with requirements.
• Carry out processes in accordance with the current governance framework and in line with expected accuracy and productivity measures.
• To support with development of processes and practices within the team to enhance teams capability.
• Provide subject matter expertise to support process training delivery
• Escalate potential risks and issues
• Adherence to behavioural competency framework appropriate to job role.
• Measured quality from quality checks
• Operational Effectiveness/ Active Leadership principles
• Quality measures
• Compliant with and adherence to processes and procedures
• Compliance with procedure change control, T&C, RCSA (Risk and Control Self-Assessment) approved work controls, ARUK behaviour & competency framework and all external regulations.
• Improvement suggestions and recommendations

What we're looking for

• An elevated level of computer literacy with strong skills in MS Word, MS Teams, Outlook, and Excel.
• Good communication skills.
• Ability to think analytically and should be a problem solver.
• Ability to gather and interpret relevant data and information.
• Proven ability to adapt to change and have a flexible attitude to work
• Ability to work to high productivity levels while maintaining consistently high quality.
• Aptitude to pass knowledge and skills onto other colleagues in a collaborative, supportive way, building positive learning relationships
• Checking accuracy and attention to detail and ability to maintain consistent quality over a sustained duration.
• Ability to impart through feedback and coaching, key learns and recommendations to change practice or improve competence
• Good interpersonal and communication skills with a flexible style to cater for different colleague needs
• Self-motivation, self-awareness, and positivity so that all team members always see a role model.
• Judgement skills in identifying, interpreting, and scoping problems and improvement opportunities

The hiring manager to contact is: Jo Woolley Email: jo.woolley@reassure.co.uk

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