About This Role

Summary of the role

All role incumbents must maintain a good working knowledge of applicable FCA principles, specifically including (but not limited to) Consumer Duty and the fair treatment of vulnerable customers to ensure good customer outcomes are at the heart of our culture and all roles and activities. In addition, participate in all required and mandatory training as required.

What you'll be doing

Working closely with the C&T Director and his direct reports:

• To provide business support to the C&T Director by undertaking a variety of Operational Projects as required to agreed timescales, cost and budget requirements.
• To undertake a variety of tasks and be able to work autonomously on behalf of the C&T Director and to organise and attend meetings as required with or on behalf of the C&T Director, ensuring he is well prepared for meetings and taking meetings action points as required during meetings.
• Screen incoming information and communications sent to the Change and Transformation Director, responding, rerouting and prioritising as appropriate.
• Ensure that the Change and Transformation Director is suitably briefed for all committees, boards and regulatory sessions in a timely manner, working with the leadership teams where required to ensure additional information is on hand. Operating to the highest standards of confidentiality, discretion and diplomacy and to maintain a central record of key operational and business data as required by the C&T Director.
• Work with the broader leadership team to develop and implement plans specific to the Change and Transformation Director, considering the wider business, customer, colleague, risk, governance and regulatory context.

What we're looking for

• Experience of developing and writing high quality papers for senior audiences such as Board or committee papers.
• Second to none organisation and prioritisation skills with an ability to react quickly to new demands and balance challenging priorities.
• Delivery focus and a proven track record .
• Good understanding of Diligenta to enable the production of relevant MI and appropriate commentary suitable for the intended audience.
• The job holder will be required to undertake a variety of tasks and must be able to able to work autonomously and work well under pressure.
• Well-developed interpersonal and communication skills.
• Strong Analytical Skills.
• Competent user of MS Excel, Word and PowerPoint.
• Able to work effectively under pressure .
• A self-starter who is able to work using own initiative and work at pace.
• Excellent attention to detail.

The hiring manager to contact is: Steve Roberts Email: steve.roberts@diligenta.co.uk

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