About This Role

Customer Service Representative

Monday – Sunday, shifts working between 8:00am - 6pm

(8:00am - 4:30pm / 9:00am - 5:30pm / 9:30am - 6:00pm) You will be required to work a minimum 2 weekend days throughout the month, with rest days during the week to compensate.

Lynch Wood, Peterborough PE2 6FY

What does the Customer Service Representative role involve?

You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.

Our people are...

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with our incredible diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

The Hiring Managers to contact are: Andrew Bagg, and Joanne Carter

Emails:

andrew.bagg@diligenta.co.uk

joanne.carter@diligenta.co.uk

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