Diligenta Careers Internal

About This Role

Summary of the role:
Lead and inspire a Customer Service Team to achieve operational goals and deliver outstanding service. As a Team Manager, you'll oversee performance, foster team development, and drive results in alignment with business and client objectives.

Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.

What you’ll be doing?

Plan and optimize team resources to align with business goals, ensuring efficient workload management within budgets.
Regularly review team performance against objectives, identify variances, and take proactive action to meet targets.
Manage, coach, and develop team members, addressing performance issues promptly and encouraging potential growth.
Organize and plan team development based on business needs, ensuring members are well-equipped with the skills and knowledge required.
Implement continuous improvements to enhance team efficiency and effectiveness, applying systems thinking in day-to-day operations.
Lead the team through corporate changes, maintaining commitment to company strategy, customer needs, and business goals.
Ensure adherence to company and legal standards to maintain consistent quality output.

What we’re looking for?

Proven people management experience.
At least 2 years of customer service experience, ideally within financial services or life and pensions industries.
Strong planning and organizational skills.
Excellent communication and relationship-building abilities.
Analytical and problem-solving skills.
Understanding of processes, systems, and product knowledge.
Awareness of commercial considerations and regulations.
Knowledge of FSA compliance regulations to ensure no breaches.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

The Hiring Manager to contact is Heather.Chambers@diligenta.co.uk

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Team Manager

About This Role

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