About This Role

• Support of delivery of specific operational controls in line with prescribed timescales and measures
• Team working and project participation
• Oversee and Challenge Management Information Production and Control activity
• MI analysis is supplied to management and other bodies as required
• Key Stakeholders needs are understood, expectations managed, and requirements are met
• Ongoing ad hoc support of Operational Controls Manager, Controls & Technical Manager and Risk Events Managers
• Support identification of control gaps so we can implement enhanced controls

• Strong verbal and written communication skills
• Ability to develop good working relationships with key stakeholders (customer service managers, other areas of the business, central risk function)
• Ability to influence and challenge both peers and people in authority
• Ability to work effectively under pressure
• Flexibility and adaptability
• Ability to lead, train and coach other less experienced colleagues
• Excellent organisation, planning and time management skills
• Sound knowledge of MS Office applications

The hiring manager to contact is: Anna Hilliard Email: Anna.Hilliard@diligenta.co.uk

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