Diligenta Careers Internal

About This Role

Summary of the role

The Business Support Manager supporting the Standard Life account will lead and develop a team of Business Support Analysts to ensure operational resilience, compliance, and efficiency across critical business support functions. This role is responsible for strategic oversight of incident management, access control, release coordination, and reporting, while driving continuous improvement and fostering a high-performance culture.

Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.

What you’ll be doing

Manage, coach, and mentor Business Support Analysts to achieve team objectives
Allocate resources effectively to ensure full coverage and operational continuity
Oversee incident management processes and ensure timely resolution of escalations
Maintain compliance with regulatory and IT governance frameworks (e.g., SMCR)
Identify process improvements and implement best practices to enhance efficiency
Support business readiness initiatives and contribute to strategic projects
Act as the primary liaison between Business Support and senior leadership Provide accurate and timely reporting on incidents, performance, and risks.
Ensure adherence to security protocols and governance standards
Mitigate operational risks through proactive planning and resource management

What we’re looking for

Strong leadership and people management skills
Excellent communication and stakeholder engagement abilities
Analytical and problem-solving mindset with attention to detail
Excellent knowledge of incident management frameworks and IT governance
Ability to manage multiple priorities in a fast-paced environment

The hiring manager to contact is: Dolly McCabe Email: Dolly.McCabe@diligenta.co.uk

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Business Support Manager

About This Role

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