Diligenta Careers Internal

About This Role

Summary of the role

To support the Standard Life Operations account in ensuring operational continuity and resilience by managing critical business support functions, including incident management, user access, release coordination, and operational reporting. This role is pivotal in maintaining compliance with regulatory frameworks, safeguarding customer experience, and supporting business readiness through efficient issue resolution and proactive stakeholder engagement.

What you’ll be doing

Manage and resolve incidents, including escalations and engagement with leadership
Maintain and operate the Incident Management Framework
Process DCC access requests for joiners, movers, and leavers
Provide user maintenance and support services
Coordinate quarterly mainframe upgrades and system releases (SPICE, LPAS, Stream, BaNCS)
Produce monthly incident reports and CSA performance tracking
Participate in daily service meetings and weekly business readiness forums
Support Stream Demand Manager tasks and fund-related activities (deferrals, unpriced funds)
Maintain problem records and contribute to system enhancements

What we’re looking for

Strong understanding of incident management and IT governance frameworks
Ability to analyse operational data and produce accurate reports
Clear and professional communication with internal teams and leadership
Skilled in managing escalations and providing timely updates
Ability to prioritize tasks in a fast-paced environment
Strong attention to detail and commitment to compliance
Proactive approach to identifying and resolving issues
Adaptable and resilient under pressure

The hiring manager to contact is: Dolly McCabe Email: Dolly.McCabe@diligenta.co.uk

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Business Support Analyst

About This Role

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