Diligenta Careers Internal

About This Role

Summary of the role:

Where issues occur in the administration of Life & Pensions policies a Corporate Incident is raised. The main purpose of an Incident Administrator is to complete rectification activities for Corporate Incidents for our clients. Incidents may be systems, procedural or product related. To ensure that Corporate Incidents are delivered in line with client and regulatory expectations and provide efficient and good quality customer service.

What you’ll be doing:

Rectification activities for Corporate Incidents completed
Individual expectations on output, completion to timeframes and quality met
Potential issues identified and pro-active in identifying solutions
Written and telephone correspondence entered with customers and other areas in the business to resolve problems
High level of customer focus maintained at all times
Compliance with relevant legislation such as the Data Protection Act and vigilance in areas such as Money Laundering
All line of business and Incident specific systems and records used and updated correctly
Own knowledge of products, procedures and systems is standard and kept up to date
Train, support and complete checking and auditing for other team members

What we’re looking for:

Written communication skills
Customer focused
Confident, professional telephone manner
Ability to take on board product and process knowledge and apply it quickly
Ability to learn and effectively navigate multiple computer systems
Ability to work effectively under pressure
Flexibility and adaptability
Good time keeping
Self-motivated
Experience in a customer service role

The hiring manager to contact is: Derek Scott Email: Derek.Scott@diligenta.co.uk

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Corporate Incidents Administrator

About This Role

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