Customer Service Representative

Location: Telford
Job Reference: 1248993
Role Grade: A3 - TM

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About This Role

What does the role involve?

The role will primarily focus on Alpha Operational Analysis. This will involve investigating Exception reports, analysing the outcome, and  completing daily workarounds. You will be involved in identifying and recording root cause and escalating trends when identified. You will provide a personal and efficient Customer Service by supporting Customer Services, IT Data Fix, Products and Proposition and Customer Operations.
  
Comprehensive training will be provided for the role.


Our people are …  
  • Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
  • Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
  • Great problem solvers, flexible and adaptable to changing priorities
  • Comfortable switching between multiple IT applications with attention to detail
  • Proficient in Microsoft Office (Word & Excel)
  • Excited to work with our incredible diverse community and be part of a supportive workplace culture
  • Passionate about learning and sharing knowledge to enhance skills and develop best practice
  • Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
  
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

The hiring manager to contact is: Joanne Woolley Email: \r\njoanne.woolley@diligenta.co.uk Function: Back Office

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