About This Role

• Pipeline management of any new missing contributions and monitoring of cases already in flight to ensure that we adhere to TPR code of general practice. 
• Ensure compliance with TPR code of general practise by reporting schemes 90 days after the legal due date where contributions remain outstanding. 
• Communicate with third parties and a variety of stakeholders to negotiate payments plans to ensure that missed contributions are paid in adherence to TPRs code of general practice.
• Update TPR with any schemes that have missed contribution deadlines in accordance with the TPR code of general practice. 
• Coordinate workflow with various internal dependencies to ensure that we are meeting the TPR general code of practice. 
• Conduct audits on the contribution monitoring process to meet the standards set out by TPR. 
• Take the relevant action on schemes that are persistent late payers to ensure the TPR code of general practise requirements are met. 
• Ensure customers are informed where contributions to their pensions have ceased and Diligenta has not had a satisfactory response from their employer.
• Conduct external audits (on pension schemes) at scheme level to ensure that the auto enrolment contribution levels are being adhered to by pension schemes.
• Adhere to GDPR regulations on the handling of sensitive data to ensure no breaches occur.

• Minimum of 5 GCSE’s to include Maths and English C and above (or equivalent) or relevant experience.
• Excellent communication skills (written and verbal) including questioning and influencing techniques.
• Flexibility and adaptability to cope with change
• Planning and organisational skills
• Strong numeric skills
• The ability to analyse & interpret information
• Self starting and pro-active ability to work on own initiative.
• MS Excel – intermediate
• MS Word – intermediate
• MS Outlook – intermediate Skills:
• Stakeholder management
• Ability to impart technically complex information to a non-technical audience
• Experience of working in life and pensions industry and an understanding of regulatory requirements
• Experience and knowledge client products and propositions 
• Ability to apply product and system knowledge across a breadth of queries 

The hiring manager to contact is: Julie Jackson Email: julie.jackson@dgaviva.com

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