Diligenta Careers Internal

About This Role

Summary of the role

The role will primarily focus on handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided for the role. This role can be based in our Bristol, Peterborough or Salisbury offices.

What we're looking for:

Strong customer service experience is required.
Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

The hiring manager to contact is: Matthew Nott Email: Matthew.Nott@diligenta.co.uk

Apply for this role:

Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

Yes

Please note, if you have not liaised with your current manager we will not be able to progress with your application. Attach CV

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Complaint Handler

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