About This Role

• You will be responsible for all training delivery, this can include;
• Face-to-face delivery for onshore colleagues including new starter inductions
• Virtual delivery for both on and offshore colleagues
• Creation and design of engaging, modern learning solutions
• Administrative duties including mailbox management
• Stakeholder management
• Tailoring your communication skills to your target audience
• Evaluating and measuring the success of training modules/inductions

• Previous experience of delivery/facilitating training in an individual or group setting will be an essential
• Ability to think on your feet, adapt to everchanging situations & be resilient to changes.
• Ability to communicate through visual, verbal, and written means with stakeholders.
• Ability to tailor your approach to suit different learning styles and audiences.
• Ability to ask appropriate questions, probe for understanding, and work in collaboration with others to achieve desired results.
• Understanding of the training lifecycle.
• Good organisation and time management skills; ability to be flexible & solve problems.
• Excellent skills across Microsoft Office packages, including mailbox management.
• Ability to develop creative and engaging training materials to include facilitator/ participant manuals, in a variety of formats and media, as well as storyboarding & user guides, would be desirable, but not essential.
• Strong proof-reading skills to produce error-free materials.
• Understands ADDIE (Analyse, Design, Develop, Implement & Evaluate). Model in the design and development of training materials.
• Previous experience in using a Learning Management Systems, to design and build E-learning modules would be desirable, but not essential.

HM: Mairaed Painter Email: mairaed.painter@diligenta.co.uk

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