About This Role

• Provide support to the operations team by addressing calculation-specific customer queries, calculating required values, and recreating policies where errors have occurred.
• Ensure that all work meets the expected standards, including Actuarial Technical Standards and relevant regulatory requirements, while assisting team members with their inquiries.
• Complete regular changes and updates to ensure that regulatory or other required actuarial work is completed within timescales to ensure our systems continue to process policies correctly.
• Collaborate with internal and external stakeholders to implement necessary changes, whether regulatory, client-driven, or due to errors.
• Ensure that all work is completed to the expected standards, signed off appropriately, and within agreed budgets, while possibly acting as the actuarial project lead.
• Ensure that any remediation activities meet client expectations and adhere to Consumer Duty requirements.
• Help to maintain existing EUCs, both for Operations and for Actuarial. Also required to identify where new EUCs could be used and to build/support build.
• Develop skills and behaviours in collaboration with your team manager to support improved performance, while also maintaining and expanding your knowledge in your area of specialism.
• Broaden your understanding across other product and platform ranges.

• Relevant actuarial qualifications are preferred and would be beneficial.
• Proficient in MS Excel and Word, with a strong willingness to learn and adapt effectively. The ability to work independently while remaining flexible to change is essential.
• A solid understanding of regulatory requirements is a must.
• A self-sufficient, detail-oriented candidate who possesses strong problem-solving skills.
• A background in life and pensions is preferred, but candidates from financial services backgrounds are also welcome.
• Knowledge of VBA would be an advantage.

Hiring Manager Name: Sara Cleal\r\nHiring Manager Email: sara.cleal@dgaviva.com

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