About This Role

Summary of the role

This varied and challenging role will be working across all areas of the operation to ensure they are using best practice in approach to training and developing their teams. Goal would be to maximise resources and in turn allow us to deliver a good service for our customers. The role would include the full training cycle from TNA, process documentation, training design, training delivery and analysis of training results to progress training further. This includes training, coaching and developing team members in order for them to train and support our colleagues in the future. This includes migration activities alongside BAU work by ensuring processes are documented and training is delivered using a blended learning approach.

What you'll be doing

• Work with the operation to communicate and agree plans for all BAU and project based training
• Work with SME's and project teams to enable updates of all training aids and material
• Ensure all training is in line with the current governance process and look to develop further where appropriate
• Identify and develop colleagues within all areas of the operation to ensure a joined up approach to learning and development
• Deliver a programme of tactical training and development which will improve performance, in a sustainable way
• Apply and align against agreed ways of working with Operations
• Adhere and support an alerts and triggers process to notify key stakeholders of issues and actions taken

What we're looking for

• Strong communication, coaching and influencing skills
• Ability to work under pressure
• Strong organizational, planning and time management skills with the ability to
  prioritise multiple tasks, working to challenging deadlines
• Committed team player with the ability to coach others and promote teamwork
  across the planning community
• Attention to detail and accuracy
• Strong background in training and development within a Financial Services background
• Good working knowledge of word & Excel
• Experience of Procedure guide writing
• Strong experience of Training Design
• Strong experience in Training Delivery

The hiring manager to contact is: Ginanne Lyon Email: ginanne.lyon@diligenta.co.uk

Apply for this role