About This Role

Summary of the role

To provide support to the Operational Risk & Governance Manager to ensure that Risk Management processes are maintained and managed effectively across Customer Services, specifically in relation to Risk Events Management. This includes managing and tracking Risk Events through to closure, through regular project meetings and providing guidance in relation to remediation approach and root cause analysis, to ensure that issue management is delivered in line with client and regulatory expectations.

What you'll be doing

• Oversee Risk Events across the business to ensure identification, Risk Event Notices, High Level plans and closure notices are delivered to agreed timeliness and quality targets
• Assess the Operational, Financial and Strategic risks taken by Operations against Diligenta's Risk Appetite through review and challenge of suggested remediation activity and the management of these actions
• Facilitate and lead internal Risk Event Review Meetings and external Steering Meetings with the client
• Facilitate and attend all other Risk Event related meetings, including, monthly working parties and ad hoc Risk Event-related decision meetings
• Develop and maintain relationships with key stakeholders within Operations and ITO to support closure of Risk Events as per the agreed action plan and timeframes
• Develop strong relationships with Aviva stakeholders, 2nd Line governance functions, as well as with other key internal stakeholders, such as Relationship Management and Risk Events Owners
• Deliver Risk Event-related reporting to quality and timeliness target levels, e.g. inputs to the Operations Risk & Controls Committee (ORCC)

What we're looking for

• Proven ability to Influence and challenge
• Strong planning and organisational skills
• Attention to detail
• Strong analytical and problem-solving skills
• Good written and verbal communication skills
• Risk and controls experience
• Issue management and resolution
• Team working

The hiring manager to contact is: Rachel Easton Email: rachael.easton@diligenta.co.uk

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