About This Role

Summary of the role

Provide assurance of standard controls in Transformation & Change, so that Change portfolios and strategic programmes deliver good outcomes for Diligenta's clients and their customers. Work with account and project teams to implement and embed the process frameworks, and advise on root cause analysis and lessons learned, in support of continuous process improvement. Ensure lessons are shared pan account where appropriate.

What you'll be doing

• Provide assurance of Transformation & Change operational controls, e.g. for account Change portfolios or Transformation programmes, to ensure alignment with standard process frameworks and operational controls
• Develop account-level client and Diligenta stakeholder relationships
• Attend internal and client Change Governance
• Analyse causes of incidents and risk events to understand systemic failings in the process frameworks, work collaboratively with teams to enhance controls so that similar failings are prevented in future, ensuring good customer outcomes
• Provide key learning reports for internal and joint governance
• Evaluate lessons learned with respect to wider impact and feed these into the Enterprise Lessons Learned process
• Complete Top-Down risk reporting
• Provide input to Transformation risk assessments prior to Go-Live (Enterprise Risk-led)
• Provide training and support on process frameworks to all impacted roles
• Assess controls effectiveness (working closely with Change L1 risk)
• Provide assurance of Transformation project approach
• Ensure that Consumer Duty rules are understood and embedded in standard process
• Preparation of reports for internal and client Change Governance
• Control and maintain Transformation & Change process and control frameworks, incorporating best practice and lessons learned
• Define and maintain Assurance & Governance processes and controls that support the Transformation & Change process and control frameworks, such as Enterprise Lessons Learned and Transformation Risk Management Framework
• Build and maintain effective senior partnership relationships within Transformation & Change pan-account and at enterprise level to support effective delivery of the Change portfolios
• Management of direct reports including performance management, career development, recruitment succession planning, mentoring, communication and other related activities

What we're looking for

• Very good written and verbal communication skills
• Excellent quality and delivery focus
• Good influencing, negotiation and communication skills to manage effective stakeholder relationships up to senior management level
• Coaching and mentoring skills
• Previous experience in complex Change environment with significant previous experience in performing a similar role
• Excellent knowledge of Project or Programme Management industry best practice and methodology

The hiring manager to contact is: Sarah Eaves Email: sarah.eaves@diligenta.co.uk

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