About This Role

Summary of the role

Technical Consultants (TCs) are expected to be experts in Pension and / or Life products, legislation, regulation, and to some extent the processes, systems and platforms used in the administration of our business. They provide technical consultancy and support to staff, external clients and their advisers. They are also responsible for providing specialist technical support on a variety of legislative/mandatory driven projects.

What you'll be doing

• Address and resolve complex legislative, product, compliance and nonstandard process queries - providing in the moment coaching or training as appropriate. Referrals will be dealt with over the phone, via e-mail or face to face
• Undertake quote/ payments signing/ authorisations within agreed signing limits
• Analyse referral trends, provide feedback and implement improvement activity to reduce queries by initiating process changes and/ or providing technical training.
• Disseminate technical information (written and verbal communication) ensuring full understanding and onward cascade to those impacted
• Act as senior Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers.
• Assess the impact of change(s) on Operations and facilitate necessary changes.
  Ensure the technical sign off of all projects related outputs e.g. Business Requirement Documents (BRDs), procedure guides, test scripts, technical briefing material and Q&As etc. May be required to act as lead TC - coordinating Technical Support involvement in projects across different business areas
• Support the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release.
• Complete post release verification and regression testing after every BaNCS release and provide updates on all aspects of testing results
• Provide technical consultancy and support to Operations in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls
• Suggest, develop and / or support formal technical training programmes that raise the technical competence of Operations staff
• Manage the design and delivery of the agreed technical training programme as appropriate
• Develop skills and behaviours as agreed with your manager in order to support improved performance going forward. Maintain and develop knowledge in area of specialism
• Develop breadth of knowledge across other product and platform ranges

What we're looking for

• Technical Expertise - Life and/ or Pensions
• Platforms - BaNCS
• Communications skills - including ability to manage expectations, influence decisions, attain buy-in and effectively negotiate and compromise
• Planning and organisation with ability to self-prioritise workload
• Business awareness
• Compliance and legislative awareness
• Effective coaching and training skills

The hiring manager to contact is: Martin Green Email: martin.green2@diligenta.co.uk

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