About This Role

Summary of the role

To undertake quality audits, reporting and MI dissemination to ensure operational controls around quality auditing are maintained in line with Diligenta's Quality Audit framework.

Please be aware that the role is available in the following locations: Bristol, Peterborough, and Salisbury

What you'll be doing

• Support achievement of departmental quality targets including achieving relevant sample size targets in line with the Quality Framework
• Support team managers in the analysis of quality audits to identify issues, trends and training needs, and make appropriate recommendations to ensure ongoing compliance with defined quality standards, and compliance with technical, legislative and FSA requirements, including money laundering
• Run MI and produce quality reports, disseminating to local management team
• Establish & maintain strong working relationships with on shore and offshore colleagues to ensure service levels are met though working as one team
• Maintain and develop good product and systems knowledge to meet objectives.
• Develop the skills and behaviours targeted in the Personal Development Plan in order to support improved performance going forward
• Maintain and develop a good knowledge of relevant systems- BaNCs, Microsoft office, Jaspersoft etc.
• Coach colleagues in own area of expertise so that they can complete their work to agreed standards, providing task based training where necessary
• Contribute to projects and company initiatives as required
• Identify and refer opportunities to improve working practices in own area so that improvements can be made to process, accuracy and efficiency
• Ability to work independently and make own decisions within the scope of the role
• Protect our customers, business employees and shareholders by consistently demonstrating competence to meet the key performance indicators for this role, DILIGENTA's legal (e.g. Data Protection, Money Laundering) and regulatory
  measures (e.g. Fraud, Data security, compliance, TCF)

What we're looking for

• 2-3 years' experience with operational / Customer Service area
• Financial Services/Pensions experience
• Strong organisation, planning and prioritisation skills
• Strong customer service skills
• Good knowledge of MS Office applications

The hiring manager to contact is: Luke Wiltshire Email: luke.wiltshire@dgaviva.com

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